Refund and Returns Policy

RIGHT OF WITHDRAWAL
Customers have the right to withdraw from their purchase without providing a reason within 14 days of receiving the product. To exercise this right, customers must notify us in writing using the contact information provided on our Website.

CONDITIONS FOR RETURNS
Items must be returned in their original condition, unused, and with all original packaging and tags intact. Items that are damaged, used, or not in their original condition may not be eligible for a refund.

HOW TO RETURN AN ITEM
To initiate a return, customers must:

Contact us via the designated form or email provided on the Website.

Wait for confirmation and detailed instructions for returning the item.

Ship the item to the address specified in the return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. REFUNDS
   Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. Approved refunds will be processed within 14 days and issued using the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
5. EXCEPTIONS
   The right of withdrawal does not apply to:

Custom-made or personalized items.

Items that are sealed for hygiene reasons and have been unsealed after delivery.

6. DAMAGED OR INCORRECT ITEMS
   If the item arrives damaged or incorrect, customers must contact us within 7 days of receipt, providing photographic evidence if possible. We will arrange for a replacement or a full refund, including shipping costs.
7. CONTACT INFORMATION
   For any questions or concerns regarding returns, please refer to the contact section of our Website.

This policy is governed by Italian law, and any disputes will be subject to the jurisdiction of the courts of Venice, Italy.